Return Policy

# Return & Refund Policy – StarGalaxyLamp 🌌

At **StarGalaxyLamp**, customer satisfaction is our priority. If you are not happy with your purchase, we are here to help.

## 1. Return Eligibility

We offer a **30-day return policy** from the date you receive your order. To be eligible for a return:

* Item must be unused and in original condition

* Item must be in original packaging

* Proof of purchase is required

## 2. Non-Returnable Items

Certain items may not be eligible for return, such as:

* Items damaged due to misuse

* Items returned after 30 days

## 3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

* Approved refunds will be processed within **5–10 business days**

* Refunds will be issued to your original payment method

## 4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us with details and photos.

## 5. Return Process

To start a return, please contact our support team:

📧 Email: [Support@stargalaxylamp.com](mailto:Support@stargalaxylamp.com)

📱 WhatsApp: +1 (757) 908-4284

☎️ Phone: +1 (757) 908-4284

We will guide you through the return process.

## 6. Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

## 7. Company Information

**Store Name:** StarGalaxyLamp

**Company Name:** FEXORA LIMITED

**Registration Number:** 16545276

**Registered in:** England & Wales

**Business Presence:** Virginia, USA

Thank you for shopping with **StarGalaxyLamp** 🌙✨