Refund policy

Return & Refund Policy – Star Galaxy Lamp

At Star Galaxy Lamp, customer satisfaction is our top priority. We proudly stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for a worry-free shopping experience.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order for a refund or replacement, subject to the conditions below.

Eligibility for Returns

To qualify for a return or refund:

  • The item must be returned within 30 days of delivery.
  • The product should be in good condition, with original packaging whenever possible.
  • Proof of purchase (order confirmation or order number) is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos or videos of the product and packaging

After review, we will offer a free replacement or full refund at no extra cost.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.
  • We recommend using a trackable shipping service for all returns.

Non-Refundable Situations

Refunds or returns may not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling
  • Items returned beyond the 30-day return period
  • Missing or incomplete return information

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact our support team:

Star Galaxy Lamp Support
📧 Email: support@stargalaxylamp.com
📞 Phone: +1 757 908 4284

We are committed to providing a smooth and reliable shopping experience. Your satisfaction matters to us.

✨ 30-Day Money-Back Guarantee – Shop With Confidence!